We offer returns on most items
Damaged, defective or incorrect item?
We'll make it right! Contact us directly at
firstname.lastname@example.org or (877) 779-5615
Not satisfied? No sweat!
Submit your return within 30 days
Steps to return an item include
In My Orders, select "return item" under the eligible item's name
Submit your return & print out your shipping label
Affix the label to package & drop off at any USPS location
Once we receive & process your return, we'll issue your store credit
For single-item returns, the fee is $4.95. For returns of two to five items, the total fee is $8.95. An additional $8.95 will be deducted if you make a return of six items or more, continuing in increments of five. Shipping & handling fees include labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by Zulily to its carrier to send the item(s) back to Zulily. Your estimated store credit total, minus the shipping & handling fees, will be shown before you submit your return online.
Only items shipped within the US are eligible for return
Some exclusions apply; check the item's product detail page or the My Orders page to determine return eligibility
In order to receive store credit, all returned items must be unused, unaltered, and in original packaging with tags attached. Be sure to include any warranty cards and accessories. Apparel must be unworn and unwashed.
How will I be refunded for my return?
We issue refunds for returns in the form of store credit that’s applied directly to your account on Zulily.com — but not to original methods of payment, such as PayPal or Visa. However, if you return items that were purchased using the Zulily credit card, we’ll issue a refund, minus applicable shipping & handling fees, to your Zulily credit card account instead.
Which items are NOT eligible for return?
Items not eligible for return include: swimwear, intimate apparel, personalized items, food, makeup, furniture, heavy/bulky items, some electronics, and some luxury goods. To determine return eligibility, check the item’s product details page or the My Orders page.
What if my item was damaged or defective, or I received the wrong item?
We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at email@example.com or (877) 779-5615 so we can make things right.
How many days do I have to make a return?
Once you receive a return-eligible item, you have 30 days to submit a return request and ship your item to us.
Do you accept returns outside of the US?
Returns are available to US members only for products shipped within the US (including APO/FPO/DPO addresses) and returned to Zulily from within the US.
Do I need to buy a box from USPS?
No. You can use the box that the item was shipped in or any sturdy box.
I lost my return label. How can I reprint it?
You can access your label through the link provided in your return email, or by going to the My Orders page, where you can click the “view return status” link next to the item you’re returning.
When will my store credit be available?
Your store credit will be available approximately five business days after your return is received and processed.
Can I return a gift?
Please contact Customer Service for more information: firstname.lastname@example.org or (877) 779-5615
What is the "PayPal Return Shipping on Us" program?
Can you put store credit in my Zulily credit card account?
If you return an eligible item purchased with the Zulily credit card, we'll issue a refund to your Zulily credit card account instead of store credit. For items that were purchased using other methods of payment, such as PayPal or Visa, our policy is to issue return refunds in the form of store credit. Store credit will be applied to your Zulily.com account; you can check your store credit balance on the Invites & Credits page any time.
What if I paid with Smart-pay?
Billing will continue for Smart-pays until the returned item is received. The amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as store credit once we have received and processed your return. If you used your Zulily credit card to pay for the items with Smart-pay, we'll issue a refund to your credit card account instead of store credit.
How do I use my store credit?
Any store credits on your account are typically applied automatically during checkout, but cannot be used with PayPal express checkout. Please contact Customer Service at email@example.com or (877) 779-5615 before placing your order if you are unsure how to use your store credit.